UVA Business Management Course


Saturday, May 20 – Tuesday, May 23

4 Day CAPP Points Course, (open to all)
Includes access to all conference activities on Wednesday, May 24
22 CAPP Points, .22 CEUs

Overall Objectives:

•    Identify business and strategic plans to create a productive work environment
•    Examine the dimensions of the Myers-Briggs Type Indicator Inventory
•    Define leadership ethics and analyze subsequent dilemmas
•    Participate in a simulation involving team planning, decision-making, managing team conflict, and change
•    Analyze the concept of “Service Strategy” and create a business statement for an enterprise that incorporates stakeholder needs and interests
•    Review the CAPP curriculum and Identify at least six personally significant “take-aways” from the CAPP experience.


Saturday, May 20
11:30 a.m. – 12:00 p.m. Registration
12:30 p.m. – 1:00 p.m. Welcome & Introductions
Kathleen Federici, M.Ed., International Parking Institute & Cindy Orshek, University of Virginia
1:00 p.m. – 5:00 p.m. The Leadership Challenge: Creating Productive Workplaces
John Lord, University of Virginia

Creating an environment for employees to generate success is extremely important in organizations. This module serves as the foundation for all that follows and focuses on the fundamental challenges facing those who occupy critical leadership roles in developing productive workplaces:  how to engage others as willing partners working together in support of the common vision.
Sunday, May 21
9:00 a.m. – 12:00 p.m. MBTI and the Art of Communication
John Lord, University of Virginia

Appreciating the different styles of your colleagues goes a long way in improving relationships in the workplace. Participants take the Myers-Briggs Type Indicator Inventory to examine their own preferences in the four dichotomies regarding styles of how we get our energy, collect data, make decisions and structure our lives. Pathways and pitfalls of individual styles are studied and we examine the natural conflicts that can occur in communication among people with differing personality styles. This program combines self-assessment, lecture and exercises which result in strategies to improve our communication and hence, our effectiveness in our businesses.
12:00 p.m. – 1:00 p.m. *Lunch
1:00 p.m. – 5:00 p.m. Situational Leadership: A Model for Coaching and Inspiring Performance in Others
John Whitlow, University of Virginia

This session provides participants with a practical understanding of the Situational Leadership Model. This model is based upon four styles of leadership which include:  directing, coaching, supporting, and delegating. The model emphasizes the need for managers to develop the skill of reading an employee’s Task Readiness, which is the primary determinant of appropriate leadership behavior. This lesson includes a management simulation board game that involves applying the Situational Leadership Model to more than 20 different leadership situations.
7:00 p.m. – 10:00 p.m. Opening Welcome Event:  Mardi Gras Madness
All shuttles depart from outside Exhibit Hall D
Monday, May 22
8:30 a.m. – 11:00 a.m. High Performance Teams & Work Groups
John Whitlow, University of Virginia

This segment draws upon and adds to preceding content by walking participants through strategies for building teamwork and collaboration within their work unit as well as across their department. The content focuses on practical team-building techniques to ensure that all employees are on the same page and working toward the same objectives. These techniques promote full participation and open communication and result in individuals having a higher level of commitment.
11:00 a.m. – 12:30 p.m. Opening General Session:  The Future of Parking, Transportation, and Mobility – An Expert Panel
La Nouvelle Orleans Ballroom, Second Level
12:30 p.m. – 2:30 p.m. Exhibit Hall with TECHTalks
Hall C-D

Lunch served in hall 12:30 p.m. to 2:30 p.m.
TECHTalks:  1:00 p.m. – 1:45 p.m., 2:00 p.m. – 2:45 p.m., 3:00 p.m. – 3:45 p.m.

NOTE: Although the hall is open through 4:00 p.m., please return to the CAPP Points Course classroom promptly for the 2:30 p.m. session.
2:30 p.m. – 5:00 p.m. High Performance Teams & Leadout
John Whitlow, University of Virginia

Leadout is a simulation that presents every challenge found in high performing work groups. It involves communication, motivation, conflict, and coaching. Every move the individual makes affects the group and the final outcome. The challenge is for the team to make quality decisions while confronting everyday organizational problems. The simulation is a culmination of the week’s work.
Tuesday, May 23
8:30 a.m. – 12:00 p.m. Managing for Service Excellence
John Lord, University of Virginia

Managers play a critical role in shaping the kinds of service customers ultimately experience, whether internal or external customers. This session walks participants through the elements of service excellence and focuses on the impact managers can have on the relationships between service providers and customers. Content includes personal competencies necessary for successful customer service management as well as practice in analyzing service delivery systems and processes in order to make it easy for employees to succeed in providing first-rate outcomes.
12:00 p.m. – 2:00 p.m. Exhibit Hall with TECHTalks
Hall C-D

Lunch served in hall 11:15 a.m. to 1:15 p.m.
TECHTalks:  12:00 p.m. – 12:45 p.m., 1:00 p.m. – 1:45 p.m., 2:00 p.m. – 2:45 p.m.

NOTE: Although the hall is open through 3:15 p.m., please return to the CAPP Points Course classroom promptly for the 2:00 p.m. session.
2:00 p.m. – 4:30 p.m. Leadership Excellence: Personal Action Planning
John Lord, University of Virginia

This final segment has participants review the content and significant personal learning gained from the program. Each participant uses this discussion to complete a leadership action plan as well as areas for future training and development.
4:30 p.m. – 5:00 p.m. End of Course Assessment & Adjournment
Wednesday, May 24
UVA Business Management Registrants are permitted to take part of the regular scheduled conference activities on this day.

*Lunch is on your own but a voucher is provided as part of your registration fees.

Back to Top