Attendee FAQ

Attendee Frequently Asked Questions




Sunday Opening Welcome Event Reception
Monday Coffee Service at Central Perks and Lunch in Exhibit Hall
Tuesday Coffee Service at Central Perks and Lunch in Exhibit Hall
Wednesday Coffee Service at Central Perks, snacks in the General Session and Lunch in Exhibit Hall

Please note:  Additional food/beverage may be included in optional activities/events and/or Pre-Conference Courses and Conference Enhancement Workshops. 

Pre-Conference Courses & Conference Enhancement Workshops can be added to your conference registration and are a separate fee.   Please refer to our Registration Rates page for more details.

These classes have limits to the number of participants so sign up early to reserve your spot. 

Yes.  See below for more detail:

Pre Conference Courses

  • UVA Business Management: includes coffee service and lunch Sunday- Wednesday and Opening Welcome Event heavy reception. No meals included on Saturday, June 2.

  • Beyond Operations & Maintenance: Building Blocks for Successful Parking Programs: includes coffee service and lunch Sunday- Wednesday and Opening Welcome Event heavy reception.  

Conference Enhancement Workshops

  • Building Resilience for Business Continuity During Emergencies: Continental breakfast and lunch.

  • APO Site Pre-Applicant Course: Lunch only.

Absolutely and you’ll find that it’s quite the buzz during the event with attendees engaging and connecting virtually even on the go.  You’ll also find that it’s packed full of information and this year, in an effort to be more sustainable, IPI is reducing our onsite Program Guide content and including it in the mobile app.  It’s also a useful tool to start planning your session participation and getting to know other attendees long before your feet hit the ground in Orlando not to mention some fun incentives and hidden treasures for those who really like to get engaged!   You can find the mobile app in the Google Playstore or Apple App Store by searching for IPI2018 beginning in late March/early April.

First of all, welcome and we’re glad you’ve decided to join us; you won’t regret it! Second of all, we encourage you to attend the first-timer breakfast bootcamp and let us know if you need a Conference Guide to help you navigate the show (it’s pretty big and can be pretty overwhelming with so many options and so much going on at once).  Be sure to download the conference mobile app from the Google Playstore (late March/early April) or APP Store.

We are happy to have you join us to walk our show floor for you to evaluate the IPI Conference & Expo as a potential market for your company.
There are two options for this process:  One, you can pay for an expo hall pass and be able to access the hall during the stated ticket time you purchase OR we are happy to provide a representative from our staff to provide you with a quick pre-scheduled tour of our hall for no charge.  Contact to arrange this request.

The Call for Presentations is closed for 2018.  For more information, including the submission process for future events, contact Kathleen Federici,, with any questions.

You may also want to consider being a Learning Lab presenter. Learning Labs are held on the show floor during show hours and open to expo hall attendees.  There is a fee to be a Learning Lab presenter.  For more details, visit our website or contact us at


All programming will be held at the Conference Center. Locations for events not being held at the Center will be noted in the Events Section of the website or noted in the Schedule-at-a- Glance.

In order for IPI to issue an invitation letter you must follow the below directions:

First, you must register for the Conference and Expo and pay your registration in full.

Send an email to with the following details:
  • Full Name on Passport
  • Country of Origin
  • Passport  Number
  • Passport Expiration Date

Your support person will not have to register.  We are happy to have you join us and will work with you to accommodate your participation.  Please contact IPI if you require such assistance at

For additional information on accessibility, please visit the Hotel & Travel section of the Conference website. 

2019 ANAHEIM, CA: JUNE 9-12

We are sorry that we could not anticipate your needs. Please email or check out our other FAQ’s 

Speaker FAQ
Exhibitor FAQ

Hotel, Property, and Travel

This year's IPI Conference & Expo will be held at the Gaylord Palms Resort & Convention Center. Reservations are now open and close on May 10, 2018.  Please note:  While the hotel cut-off date is May 10, please be aware that IPI contracted blocks may fill prior to the date so book your accommodations early!
For a complete listing of all available properties, please visit the Hotel & Travel section of the Conference website.  

The hotel cut-off is May 10th, however, please be aware, this only means that the IPI contracted block of rooms is available to book up until that date, based on availability  Many of our properties sell out well in advance of the cut-off date.  Book early!

Deep breath!  We want you there as much as you want to be there but we’ve got to be honest, we do not hold any sub-blocks or spare rooms in our back pocket.  And when the cut-off date is gone, we have just a wee bit more pull than you do to try to get you in one of our properties at the IPI negotiated rate, however, we will always give you 150% effort to make it happen.  If you have missed the deadline, please contact Michelle Jones at for assistance.

You can certainly book at any hotel property you desire and we understand that some of you may have your own organizations rules of travel, requiring you to stay at a specific hotel chain,  however, there are multiple benefits to both you, the attendee and to IPI, the organization for this sort of partnership. 

  1.  Rates and concessions have been specifically negotiated for IPI attendees to help reduce costs in a number of ways including, complimentary Wi-Fi in some properties, complimentary breakfasts and/or evening refreshments or happy hours at other properties.
  2. IPI and/or our partners/sponsors occasionally arrange for special messaging or room deliveries to IPI attendees.  If you have not booked inside the block, you are liable to miss out on important messages/offers or even surprise room drops. 
  3. When IPI has contracted a block of rooms and those blocks aren’t met, the association faces the potential of attrition which often includes financial impact to the association.  Each year when contracting with our properties, IPI uses a matrix and historical data to contract for the total sleeping rooms for the event.  When you book outside the block, that data is not captured inside IPI’s data and is not attributed towards IPI’s contracted block and could adversely affect the association.   

None of our properties will contact you initially to book your hotel.  These are pop-up entities that prey on convention traffic to run scams or meet quotas.  Often times they will book your room but later you will find out that you don’t have a room onsite or you pay additional fees.  These “room pirates” are extremely unscrupulous and are often long gone by the time the event rolls around.  We strongly encourage you to book inside IPI’s block to protect yourself and reap the benefits of IPI’s negotiated concessions and messaging service during the event.


Please visit the Registration Packages & Rates page for more information.

Earlier the better!  And here’s why: 

1.  Before Feb 11th and you save $300 off your conference registration.
2.  Many of our events, tours and activities, pre-conference and even some sessions have limited availability so the sooner you lock in your spot, the better chance you have to get to participate in every activity/event/session you want.
3.  The sooner you register, the sooner you’re in the “know” about all the details as they are released.

We offer a variety of registration types: full conference, individual days, all expo, expo only for certain dates, etc. For more information, visit the Registration Packages & Rates page.  

We’re glad you asked.  So here’s what we know.  Adult learners learn best in a variety of methods and repetitive hour long lectures aren’t as conducive as we would like to think.  We also know that some of the best connections happen when and where you least expect it.  With that knowledge, we planned some activities that would accomplish a few things:

1.  Get you outside of a classroom
2.  Get you outside your comfort zone or inside your comfort zone so you are primed to network
3.  Connect people with similar passions at the beginning of the week so you start the week off on the right foot
4.  Created a registration form that will allow you to add those to your registration, but also allow you to pay for those on your personal card if your organization isn’t as forward-thinking as we are.  
We can’t have you come all the way to Orlando and never see anything other than the Convention Center.  PS – Mystery Evening Experiences have limited availability so sign up early as we’re sure a few of them are guaranteed to max out quickly!

Great question! You must register all? of your staff at one time during one process to receive those rates. The registration form will allow you to add multiple registrants to the initial registration prior to submitting your payment details.  And if different departments have to use different credit cards; no worries, our form can handle that as well.
 If you experience challenges, please feel free to call us at 571.699.3011 or email us at

No, you do not have to be an IPI member to attend the 2018 IPI Conference & Expo, however, you can save money on your conference registration if your organization joins today!
You can choose to purchase membership through the Attendee Registration process or call 571.699.3011 and ask the membership department for more information. Be sure to provide IPI's Membership Department with a full company roster before registering other persons from your organization to ensure they receive the member rate.

Cancellations may be submitted to Tina Altman:
Fax: 571.699.3011
Mail: 2018 IPI Conference & Expo Refunds
c/o Conference Registrations
1330 Braddock Place
Suite 350
Alexandria, VA  22314

All refunds will be issued after the conference has ended via the original payment method.

The full registration fee minus a $100 administrative fee will be refunded if cancellation is postmarked through May 9, 2018. Cancellations received after May 9, 2018 are non-refundable.  

We are unable to offer refunds for Optional Evening Mystery Experiences, William M. Voigt Golf CAPP Classic, Expo Hall Only tickets, Opening Welcome Event tickets or Spouse/Companion registrations. 

No-shows are non-refundable and does not negate your financial responsibility for the registration fees

You may *transfer a registration to another person for a minimal administrative fee based on the time of your request.

*please see our Transfer/Substitution policy for further details.

Substitutions/Transfers are gladly accepted for full registrations! The following fees will be accessed to substitute/transfer your registration:

  Early Bird Rates
(Oct 31-Feb 11)
Regular Rates
(Feb 12- May 9)
Onsite Rates
(May 10- June 6)
Substitution/Transfer Fee $25.00 $50.00 $75.00

Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution. Please fill out a new registration form for the new registrant (including all required information) and submit to Please be sure to include the payment information for the administrative charge.

Badge sharing, splitting, and reprints are strictly prohibited.

Submit your request to Tina Altman:
Fax: 703.566.2267 
Or Mail: 2018 IPI Conference & Expo Substitutions
c/o Conference Registrations
1330 Braddock Place
Suite 350
Alexandria, VA  22314


We accept American Express, Visa, Mastercard, and Purchase Orders through our online registration process. We accept checks and can invoice your organization if necessary.  Please note, we do accept multiple forms of payment for one registration form with multiple items.

Individual tickets for this event can be purchased online and onsite through the online registration process.

Please note that if the guest(s) are already registered under the spouse/companion program, or as a fully registered delegate or a Sunday Daily registrant, the Opening Welcome event is included in their registration and does not need to be purchased separately. Additional information and rates can be found on our Registration Rates page. 

Yes, we are happy to extend a discount to students.  Please contact for more information. 

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