IPMI Parking & Mobility Conference & Expo
November 29-December 2, 2021
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
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2021113015:0016:30 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
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2021120112:0013:30 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
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Shoptalk: The Devil is in the Data: Using APDS Specifications & Tools for Efficiency & Innovation
Sponsored by: WPS USA, Corp.
Moderated by: Michael R. Lapidus, WPS USA, Corp. Gathering, interpreting, and sharing data in the parking and mobility continues to challenge innovation in our industry. Join industry professionals to discuss the new Alliance for Parking Data Standards global data specification and resources, and share how organizations are using the free specifications and related documents to share complex data streams in this open-source environment. Location: |
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2021120112:0013:30 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 5:00 PM EST
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2021120108:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 5:00 PM EST
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2021120208:0017:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
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Getting Paid the More You Bike: Incentivizing Biking to Work
Presented by: Josh Cantor, CAPP, and Janet Walker, George Mason University
“I have just turned in my parking pass and am committing to biking” sounds great. But how? Join Josh Cantor, CAPP, and Janet Walker from George Mason University as they outline the steps they took to redesign Mason’s faculty/staff biking program. Hear how they enrolled faculty/staff cyclists, partnered with Payroll colleagues, and created a taxable program that supports cycling at multiple levels. They’ll outline the steps they took, costs, and lessons learned along the way. Location: |
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2021120108:0009:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
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Transit Goes Green: Real-World Sustainability Solutions for Mobility Professionals
Presented by: Sue Thompson, Thompson Parking & Mobility Consultants; and Brett Dodson, Oregon Health and Science University
A director, consultant, and vendor walk into a room—and discuss sustainability. Each party can bring unique perspectives and solutions to the table to help institutions create green parking initiatives. This panel will discuss small and large action items you can put into action with your team to become more eco-friendly, including incentivizing biking and carpooling, virtual permits, cutting or eliminating paper use, promoting easy access to recycling, and more. Location: |
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2021120108:0009:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
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Transit Goes Green: Real-World Sustainability Solutions for Mobility Professionals
Presented by: Sue Thompson, Thompson Parking & Mobility Consultants; and Brett Dodson, Oregon Health and Science University
A director, consultant, and vendor walk into a room—and discuss sustainability. Each party can bring unique perspectives and solutions to the table to help institutions create green parking initiatives. This panel will discuss small and large action items you can put into action with your team to become more eco-friendly, including incentivizing biking and carpooling, virtual permits, cutting or eliminating paper use, promoting easy access to recycling, and more. Location: |
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2021120210:0011:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
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Is Your Customer Experience Good Enough?
Presented by: Brian Wolff, Parker Technology; JC Porter, CAPP, Arizona State University Parking & Transportation
We live in an age of limited customer loyalty and increased willingness to try new things. And after a year of pandemic-related absence, your customers may be less attached to your facility. Customer service is a key to bringing back your traditional parkers and attracting new ones. In this presentation, Brian Wolff will demonstrate how to evaluate your facility’s customer service and how to build a plan for improving the overall customer experience. Location: |
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2021120216:0017:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
9:00 AM - 10:00 AM EST
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2021120109:0010:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
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The Tech Behind Contactless Parking—Let's Explore!
Presented by: Geoffrey Posluszny, Walker Consultants, and Tom Dunlap, Piedmont Triad International Airport
Contactless parking has been at the forefront of our industry and has gained urgency with the COVID-19 pandemic. Contactless parking can be implemented in gated environments, open surface lots, and on-street parking. We’ll discuss the various technologies available to implement contactless parking and payments in each scenario including pre-registered, transient, and contract parkers. This discussion will also include infrastructure changes required as well as benefits and challenges. Location: |
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2021120110:0011:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
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Shopalk: Managing the Dynamic Curb: Balancing Demands & Commercial Loading
Sponsored by: VADE
Moderated by: Matty Schaefer Curb management challenges abounded before the pandemic. Cities and operators created innovative mapping, pricing, and management models to address TNCs, metered parking, transit, and commercial loading, as well as a myriad of first- and last-mile options. During the last year those same operations launched new programs and pilots to address new delivery demands as well as outdoor dining to create safer, touchless options at the curb. As the industry recovers, the rebound at the curb will prove more challenging than ever. Join other industry professionals to discuss all the demands at the curb, with a particular focus on how to address commercial loading for more efficient and streamlined curbside operations. Location: |
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2021120112:0013:30 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
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2021120208:0009:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
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2021120210:0011:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
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2021120214:0015:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
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2021120216:0017:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
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Shoptalk: University & Campus Operations
Moderated by: Chris Austin, CAPP, University at Buffalo
Attend this Shoptalk dedicated to academic parking and mobility professionals. Join us for conversations on changing revenue models and fiscal challenges, evolving learning formats with the return to campus, as well as multi-modal opportunities, event parking, new technology and platforms, and relevant industry issues. Location: |
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2021113015:0016:30 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
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Take Us to the Ballpark, Friction-free: The Miami Marlins’ Free Flow, Frictionless Event Parking
Presented by: Angel Diaz and Henry Espinosa, Miami Parking Authority; and Mike Mckeon, Parking Partners LLC and Chris Yigit, AutoVu
The Miami Marlins, along with the Miami Parking Authority are introducing Free Flow Parking at Marlins Park for the 2021 baseball season. This frictionless parking system was designed prior to the COVID19 pandemic to mitigate traffic and congestion around the ballpark and its urban setting. The state-of-the-art solution will improve ingress to the 37,000 capacity venue; using license plate tags as parking credentials, guests and staff no longer need to check in upon arrival to the parking facilities. Virtual nesting areas and enforcement will ensure season ticket members receive preferential parking within the facilities encompassing 5,600 spaces. We expect ingress to be reduced by 60 percent, increasing our guests’ overall satisfaction along with other ancillary benefits. Location: |
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2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
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Take Us to the Ballpark, Friction-free: The Miami Marlins’ Free Flow, Frictionless Event Parking
Presented by: Angel Diaz and Henry Espinosa, Miami Parking Authority; and Mike Mckeon, Parking Partners LLC and Chris Yigit, AutoVu
The Miami Marlins, along with the Miami Parking Authority are introducing Free Flow Parking at Marlins Park for the 2021 baseball season. This frictionless parking system was designed prior to the COVID19 pandemic to mitigate traffic and congestion around the ballpark and its urban setting. The state-of-the-art solution will improve ingress to the 37,000 capacity venue; using license plate tags as parking credentials, guests and staff no longer need to check in upon arrival to the parking facilities. Virtual nesting areas and enforcement will ensure season ticket members receive preferential parking within the facilities encompassing 5,600 spaces. We expect ingress to be reduced by 60 percent, increasing our guests’ overall satisfaction along with other ancillary benefits. Location: |
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2021120210:0011:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
12:00 PM - 2:00 PM EST
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Opening General Session: Rethinking Mobility
Sponsored by:
 Join us for a conversation featuring some of the most dynamic and progressive leaders in the industry. Our keynote panel, "Rethinking Mobility", will dive into how mobility operations and services are evolving in the municipal arena with a focus on four dynamic cities and their leaders. The panel will share trends, challenges, and pilots and programs from a city-wide perspective, and their specific initiatives that respond to an ever-changing mobility landscape. Moderator: Gary A. Means,CAPP, Lexington & Fayette County Parking Authority Panelists: Alejandra Argudin, CAPP, Miami Parking Authority, Thomas Woznick,CAPP, City of Milwaukee, Scott Petri, Philadelphia Parking Authority, Ken Husting,PE, City of Los Angeles DOT Location: |
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2021113012:0014:00 000 | TUE, NOV 30 | |||
| Monday, Nov 29, 2021 |
Monday, Nov 29, 2021
8:00 AM - 5:00 PM EST
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2021112908:0017:00 000 | MON, NOV 29 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
8:00 AM - 5:00 PM EST
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2021113008:0017:00 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 5:00 PM EST
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2021120108:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 5:00 PM EST
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2021120208:0017:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
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Enough is Enough: Setting Professional Boundaries with Angry Customers
Presented by: Cindy Campbell, International Parking & Mobility Institute
As the world emerges from the pandemic, our industry’s frontline personnel are reporting an alarming increase in the number of hostile and aggressive contacts with members of the public. This informal session will provide an opportunity for attendees to discuss best practices, what’s working in your operations, current challenges, and how we can build effective frontline resources to better serve our teams. Come prepared to share your experiences and to learn from your peers. Location: |
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2021120216:0017:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
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Address, Mitigate, Recover: Effective Emergency Preparedness
Presented by: Thomas Hartley, CAPP, Lissette Hernandez; Florida International University
It's critical to establish a concise, well-organized emergency operations response plan, but do you know how? Learn the key elements you need to consider to effectively prepare detailed activities and roles before, during, and after an emergency. These roles and processes should be clearly defined and communicated to address, mitigate. and recover should an emergency arise. Understand important elements such as data gathering, assessment, monitoring and evaluating all essential components before, during, and after an emergency. Location: |
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2021120108:0009:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
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Address, Mitigate, Recover: Effective Emergency Preparedness
Presented by: Thomas Hartley, CAPP, Lissette Hernandez; Florida International University
It's critical to establish a concise, well-organized emergency operations response plan, but do you know how? Learn the key elements you need to consider to effectively prepare detailed activities and roles before, during, and after an emergency. These roles and processes should be clearly defined and communicated to address, mitigate. and recover should an emergency arise. Understand important elements such as data gathering, assessment, monitoring and evaluating all essential components before, during, and after an emergency. Location: |
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2021120214:0015:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
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Mastering Your Mentor Mojo: Unlocking the Power of Mentorships to Propel Your Career
Presented by: Casey Jones, CAPP, DESMAN
Some of us have been fortunate to have a great mentor while others are drawn to the ideals of service and want to mentor others themselves. We'll discuss the importance of mentorships and share tips on forming the most effective relationships. We'll consider the perspective of the mentee in choosing a mentor and discuss what a mentor must do to make the relationship and outcomes positive and lasting. Location: |
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2021120214:0015:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
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The Garage is the Gas Station of the Future: Preparing for a Future of Electric Vehicles
Presented by: Michael App, THA Consulting, Inc., and Michael Ciesielka, Nexus Parking Systems
Parking garages will be the gas stations of the future, as all automobiles transition to electric vehicles and refueling (charging) occurs at the vehicle owner’s home or work. This presentation will discuss the trends in electric vehicle ownership, strategies for providing charging stations, and available technologies for on-site energy generation through photovoltaic panel. We’ll also include analysis of a case study garage that is energy independent and providing charging to electric vehicles. Location: |
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2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
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The Garage is the Gas Station of the Future: Preparing for a Future of Electric Vehicles
Presented by: Michael App, THA Consulting, Inc., and Michael Ciesielka, Nexus Parking Systems
Parking garages will be the gas stations of the future, as all automobiles transition to electric vehicles and refueling (charging) occurs at the vehicle owner’s home or work. This presentation will discuss the trends in electric vehicle ownership, strategies for providing charging stations, and available technologies for on-site energy generation through photovoltaic panel. We’ll also include analysis of a case study garage that is energy independent and providing charging to electric vehicles. Location: |
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2021120208:0009:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
12:00 PM - 1:00 PM EST
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Awards General Session
Sponsored by:
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2021120212:0013:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
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The Paths to Procurement: Implementing Digital Strategies for the Future
Presented by: Mollie Bolin, Passport; John Peverada, City of Portland, Maine; John Wilkins, City of Key West, Fla.
With the rapidly changing and competitive nature of curb space use and allocation, cities must reimagine how the procurement process and their overall parking management system is structured and what is needed to accomplish both short- and long-term goals. In this panel-style discussion, two cities—Portland, Maine and Key West, Fla.—share procurement experiences for digital parking and mobility solutions through both traditional methods and working with alliances. Location: |
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2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
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The Paths to Procurement: Implementing Digital Strategies for the Future
Presented by: Mollie Bolin, Passport; John Peverada, City of Portland, Maine; John Wilkins, City of Key West, Fla.
With the rapidly changing and competitive nature of curb space use and allocation, cities must reimagine how the procurement process and their overall parking management system is structured and what is needed to accomplish both short- and long-term goals. In this panel-style discussion, two cities—Portland, Maine and Key West, Fla.—share procurement experiences for digital parking and mobility solutions through both traditional methods and working with alliances. Location: |
Location: |
2021120210:0011:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
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Embracing the “E” Words for Campus Parking and Mobility
Presented by: Carl DePinto and Zach Pearce, Duke University and Duke Health; and Sarah Blouch and Keith Palma, CampusParc
What a year it has been! Campuses have gone from crises management to speculation as they prepare for the “new normal." If you have not yet modified your approach to mobility on campus, it is time to embrace the”E” words: Evolutions in operations to Enhance Efficiency and Effectiveness. This interaction session will focus on providing creative options through: • Flexible and scalable parking options. • Event parking post-pandemic. • Working onsite and remotely in the parking space. • Technology (germ free) and using occupancy data for transient and permit parking guidance. Location: |
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2021120110:0011:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
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Embracing the “E” Words for Campus Parking and Mobility
Presented by: Carl DePinto and Zach Pearce, Duke University and Duke Health; and Sarah Blouch and Keith Palma, CampusParc
What a year it has been! Campuses have gone from crises management to speculation as they prepare for the “new normal." If you have not yet modified your approach to mobility on campus, it is time to embrace the”E” words: Evolutions in operations to Enhance Efficiency and Effectiveness. This interaction session will focus on providing creative options through: • Flexible and scalable parking options. • Event parking post-pandemic. • Working onsite and remotely in the parking space. • Technology (germ free) and using occupancy data for transient and permit parking guidance. Location: |
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2021120216:0017:00 000 | THU, DEC 2 | |||
| Monday, Nov 29, 2021 |
Monday, Nov 29, 2021
11:00 AM - 6:00 PM EST
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Voigt CAPP Classic Golf Tournament
Monday, November 29; 11:00 am - 6:00 pm Location: |
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2021112911:0018:00 210 | MON, NOV 29 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
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2021120108:0009:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
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2021120110:0011:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
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Location: |
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2021120114:0015:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
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2021120116:0017:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
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Curb Lane Management: Practical Implementation and Challenges
Presented by: L. Dennis Burns, CAPP, Kimley-Horn; Kenneth Smith, CAPP, City of Omaha, Neb.; Vanessa Solesbee, CAPP, CCTM, Town of Estes Park, Colo.; Blake Fitch, CAPP, City of Aspen, Colo.
Curb lane management has become one of the biggest parking industry talking points in the past few years. Across the country, cities are recognizing the value of their curb lanes as essential infrastructure. Ultimately, this innovation could be the element that turns “monetizing the curb” from a concept into a reality. This session will dive deeply into the practical challenges and potential management and technology solutions associated with implementing comprehensive curb lane management strategies. Location: |
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2021120108:0009:00 000 | WED, DEC 1 | |||
| Monday, Nov 29, 2021 |
Monday, Nov 29, 2021
11:00 AM - 6:00 PM EST
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Golf Event: Pro Lesson
Monday, November 29; 11:00 am - 6:00 pm Location: |
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2021112911:0018:00 211 | MON, NOV 29 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
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Shoptalk: Sustainable Mobility: Connecting TDM, Parksmart, & the Evolving Mobility Hub
Moderated by: Jennifer Tougas, CAPP, PhD, Western Kentucky University
Sustainability in parking and transportation means meeting “the needs of today without compromising the ability of future generations to meet their own needs.” To be successful, transportation solutions and sustainable practices should balance economic feasibility, public health and welfare, and consideration of environmental effects. Join industry professionals to discuss emerging technology and practices that create sustainability gains as well as the transformation of the parking facility to a more flexible, adaptive mobility hub. Location: |
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2021120112:0013:30 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
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Live | Play | Stay | Work | INNOVATE! - A Unique Town Center at Lake Nona
Presented by: Juan Santos and Isaac Nadeau, Tavistock; and Mark Santos, PE, DESMAN
The Tavistock Development Company looks to the future of design, technology, and human experience to create long-term value in projects that inspire. The Lake Nona Community began as a desire for smarter, more sustainable, everyday living that quickly became one of America’s most admired communities and an epicenter of innovation. Lake Nona is home to Cisco’s first Smart+Connected city in the U.S., contains the region’s first autonomous shuttles, and integrates a user environment for education/office/retail/hospitality. Location: |
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2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
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Live | Play | Stay | Work | INNOVATE! - A Unique Town Center at Lake Nona
Presented by: Juan Santos and Isaac Nadeau, Tavistock; and Mark Santos, PE, DESMAN
The Tavistock Development Company looks to the future of design, technology, and human experience to create long-term value in projects that inspire. The Lake Nona Community began as a desire for smarter, more sustainable, everyday living that quickly became one of America’s most admired communities and an epicenter of innovation. Lake Nona is home to Cisco’s first Smart+Connected city in the U.S., contains the region’s first autonomous shuttles, and integrates a user environment for education/office/retail/hospitality. Location: |
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2021120208:0009:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
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Shoptalk: Municipalities, Cities, & Downtowns
Sponsored by: Premium Parking
Moderated by: Benjamin Wesley, CAPP, Premium Parking Connect with municipal parking and mobility professionals as they dive into conversations about reopening and recovery efforts. From long-lasting financial impacts and planning to address revenue recovery and new revenue streams, to innovative curb management programs and pilots, share your experience and learn how your colleagues are redefining smart cities, transportation equity, and more. Location: |
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2021113015:0016:30 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
9:00 AM - 10:00 AM EST
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Authors Corner
Stop by the Author’s Corner and have your books signed or purchase copies to be signed. Authors will be available during the below dates and times on the 4th floor near registration.
Book Title: The Quirky World of Parking Author: Larry Cohen, CAPP, Lancaster Parking Authority Dates & Times: Wednesday, December 1 @ 9:00 a.m. & Thursday, December 2 @ 11:00 a.m. Book Title: How Not to Suck at Marketing Author: Jeff Perkins, ParkMobile Dates & Times: Wednesday, December 1 @ 11:00 a.m. & Thursday, December 2 @ 9:00 a.m. Location: |
Location: |
2021120109:0010:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
11:00 AM - 12:00 PM EST
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Authors Corner
Stop by the Author’s Corner and have your books signed or purchase copies to be signed. Authors will be available during the below dates and times on the 4th floor near registration.
Book Title: The Quirky World of Parking Author: Larry Cohen, CAPP, Lancaster Parking Authority Dates & Times: Wednesday, December 1 @ 9:00 a.m. & Thursday, December 2 @ 11:00 a.m. Book Title: How Not to Suck at Marketing Author: Jeff Perkins, ParkMobile Dates & Times: Wednesday, December 1 @ 11:00 a.m. & Thursday, December 2 @ 9:00 a.m. Location: |
Location: |
2021120111:0012:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
9:00 AM - 10:00 AM EST
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Authors Corner
Stop by the Author’s Corner and have your books signed or purchase copies to be signed. Authors will be available during the below dates and times on the 4th floor near registration.
Book Title: The Quirky World of Parking Author: Larry Cohen, CAPP, Lancaster Parking Authority Dates & Times: Wednesday, December 1 @ 9:00 a.m. & Thursday, December 2 @ 11:00 a.m. Book Title: How Not to Suck at Marketing Author: Jeff Perkins, ParkMobile Dates & Times: Wednesday, December 1 @ 11:00 a.m. & Thursday, December 2 @ 9:00 a.m. Location: |
Location: |
2021120209:0010:00 000 | THU, DEC 2 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
11:00 AM - 12:00 PM EST
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Authors Corner
Stop by the Author’s Corner and have your books signed or purchase copies to be signed. Authors will be available during the below dates and times on the 4th floor near registration.
Book Title: The Quirky World of Parking Author: Larry Cohen, CAPP, Lancaster Parking Authority Dates & Times: Wednesday, December 1 @ 9:00 a.m. & Thursday, December 2 @ 11:00 a.m. Book Title: How Not to Suck at Marketing Author: Jeff Perkins, ParkMobile Dates & Times: Wednesday, December 1 @ 11:00 a.m. & Thursday, December 2 @ 9:00 a.m. Location: |
Location: |
2021120211:0012:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
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Tackling TNCs: Curb and Congestion Management in Las Vegas
Presented by: Brandy Stanley, CAPP, City of Las Vegas, Nev.
In March 2021, the City of Las Vegas launched two programs aimed at helping TNC drivers and passengers move around the city more efficiently. One program uses kiosks and individual space monitoring on the curb and the other provided a safe, convenient place with amenities for TNC drivers to stage. Attendees will learn about the research informing the pilots, the public/private partnerships needed to succeed, and the successes and lessons learned during the program. Location: |
Location: |
2021120110:0011:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
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Tackling TNCs: Curb and Congestion Management in Las Vegas
Presented by: Brandy Stanley, CAPP, City of Las Vegas, Nev.
In March 2021, the City of Las Vegas launched two programs aimed at helping TNC drivers and passengers move around the city more efficiently. One program uses kiosks and individual space monitoring on the curb and the other provided a safe, convenient place with amenities for TNC drivers to stage. Attendees will learn about the research informing the pilots, the public/private partnerships needed to succeed, and the successes and lessons learned during the program. Location: |
Location: |
2021120214:0015:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
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Shoptalk: EVs, Charging Infrastructure, and Fleets: Prepping for an Electrified Future
Sponsored by: SP+
Moderated by: Jeff Eckerling, SP+ For the first time, parking, fueling, and energy meet at our facilities. Electrification of fleets and commitments by automakers to migrate to greater EV production have effects on you and your operation, from equity in transportation to cleaner energy and the impact to the grid. From private vehicles to fleet updates and management, discuss the state of the market, the role of parking and mobility in supporting infrastructure, and how to stage EVs. Location: |
Location: |
2021120112:0013:30 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
|
Virtual Permits: Parking Management in a Rapidly Changing World
Presented by: Chris Dobek and Caitlyn Blakelock, North Carolina State University
Everyone agrees COVID-19 changed how the parking industry functions. At North Carolina State University, we made several program changes, including completely restructuring our temporary parking permit offerings, that allowed us to adapt to the new needs of patrons who were no longer commuting on a traditional schedule. During this presentation we will discuss the 10 new permits created and how we continued to provide a high level of customer service remotely. Location: |
Location: |
2021120108:0009:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
|
Increasing Revenue with Efficient Enforcement
Presented by: Melina Morokhovich and Poppy Guloien, T2 Systems, Inc.
Many parking operations are looking for ways to generate more revenue following the COVID-19 pandemic. Enforcing parking and issuing citations is a common revenue source for parking operations, but efficient enforcement can take an operation’s revenue to the next level. This session will cover current and future trends and common challenges and pitfalls related to enforcement, then show how technology solutions can increase enforcement efficiency and positively affect the bottom line. Location: |
Location: |
2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
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Adopting to New Challenges: How to Transition a City’s Parking Division to a Progressive Curbside Management Program
Presented by: Benito Perez, CAPP ; Lawrence Marcus, Forward Progress; Alejandra Argudin, CAPP, Miami Parking Authority; Michael Sawyer, City of Richmond, Va.
With the evolution of shared mobility, commercial docking, and pending connected automated vehicle (CAV) demands competing with traditional parking at the curb, cities have started to redefine their curbside management practices. This session will guide participants on how to assess their jurisdiction’s ability to manage this change, mapping a path forward toward a successful curbside management program. Attendees will also be able to use a tool to self-assess their jurisdiction’s parking/curbside management program. Location: |
Location: |
2021120216:0017:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
1:30 PM - 2:00 PM EST
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Location: |
Location: |
2021113013:3014:00 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
7:30 AM - 9:30 AM EST
|
Location: |
Location: |
2021120107:3009:30 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
7:30 AM - 9:30 AM EST
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Location: |
Location: |
2021120207:3009:30 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
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Creating Tomorrow’s Technology Suite Today
Presented by: Fed Revolt, City of Tampa, Fla., and Chris McKenty, SKIDATA
Chris McKenty and Fed Revolte will discuss the challenges of building a city-wide parking technology system in a time of continuous technological innovation. They will also show how Tampa created a customized system to meet the needs of parkers while providing exceptional centralized control over parking management and data. Finally, they will demonstrate how to create a flexible system that can be adapted to integrate with new technologies as they are developed and introduced. Location: |
Location: |
2021120110:0011:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
|
Creating Tomorrow’s Technology Suite Today
Presented by: Fed Revolt, City of Tampa, Fla., and Chris McKenty, SKIDATA
Chris McKenty and Fed Revolte will discuss the challenges of building a city-wide parking technology system in a time of continuous technological innovation. They will also show how Tampa created a customized system to meet the needs of parkers while providing exceptional centralized control over parking management and data. Finally, they will demonstrate how to create a flexible system that can be adapted to integrate with new technologies as they are developed and introduced. Location: |
Location: |
2021120208:0009:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
|
Shoptalk: Hospital, Healthcare, and Medical Center Operations
Sponsored by: FlashParking
Moderated by: Jon Isaacs, FlashParking In the face of a challenging year in response to the COVID-19 pandemic, hospital and healthcare industry professionals maintained and even expanded patient, staff, and fleet operations under extreme duress and new safety and wellness practices. Join industry professionals to share your experience and insights and your plans for the future to maintain efficient operations; serve patients, staff, and visitors; and build out programs and services to connect our communities with equitable and effective access to healthcare resources. Location: |
Location: |
2021113015:0016:30 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
|
Partnership for the Community: Why You Want Partners Who Can Make the Technology Journey with You
Presented by: Roamy Valera, CAPP, PayByPhone Technologies, Inc.
Roamy Valera, CAPP, will discuss how a commitment to partnership and building community can enhance the value of your vendor relationship. This effort is not just a traditional customer/vendor relationship, but rather an investment in a true partnership. He will also share use case scenarios of programs in major cities in North America and groundbreaking approaches designed to improve the quality of life for residents, support local business development, and most recently, help local businesses recover from the economic shutdown caused by the pandemic. Location: |
Location: |
2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
|
Partnership for the Community: Why You Want Partners Who Can Make the Technology Journey with You
Presented by: Roamy Valera, CAPP, PayByPhone Technologies, Inc.
Roamy Valera, CAPP, will discuss how a commitment to partnership and building community can enhance the value of your vendor relationship. This effort is not just a traditional customer/vendor relationship, but rather an investment in a true partnership. He will also share use case scenarios of programs in major cities in North America and groundbreaking approaches designed to improve the quality of life for residents, support local business development, and most recently, help local businesses recover from the economic shutdown caused by the pandemic. Location: |
Location: |
2021120208:0009:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
|
PARCS & Re-creation: The University of Minnesota Revolutionizes its System
Presented by: Ben Schnabel, CAPP, and Brian McGann, Walker Consultants
The University of Minnesota, with 136 lanes of gated parking equipment, was operating with an 18-year old system. The campus parking enterprise includes on-street, permit, and parking guidance in need of a strategic plan. Here you'll learn how it started, where they are, and where it's going. Location: |
Location: |
2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
|
PARCS & Re-creation: The University of Minnesota Revolutionizes its System
Presented by: Ben Schnabel, CAPP, and Brian McGann, Walker Consultants
The University of Minnesota, with 136 lanes of gated parking equipment, was operating with an 18-year old system. The campus parking enterprise includes on-street, permit, and parking guidance in need of a strategic plan. Here you'll learn how it started, where they are, and where it's going. Location: |
Location: |
2021120214:0015:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
|
Closing the Gap Between Autonomous Vehicles and Curbside Management
Presented by: Jeshua Pringle, CAPP, and Amanda Good, PMP; Kimley-Horn
Connected and autonomous vehicles (CAVs) are no longer on the horizon—they are here. With the rise of this technology comes new challenges for curbside management and shaping policies. This session will discuss best practices for developing a connected curbside management plan that addresses policies, emerging technologies, and the demands of tomorrow’s users. Location: |
Location: |
2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
|
Closing the Gap Between Autonomous Vehicles and Curbside Management
Presented by: Jeshua Pringle, CAPP, and Amanda Good, PMP; Kimley-Horn
Connected and autonomous vehicles (CAVs) are no longer on the horizon—they are here. With the rise of this technology comes new challenges for curbside management and shaping policies. This session will discuss best practices for developing a connected curbside management plan that addresses policies, emerging technologies, and the demands of tomorrow’s users. Location: |
Location: |
2021120210:0011:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
|
Shoptalk: Advancing the Frontline: Beyond Basic Training
Moderated by: Cindy Campbell, International Parking & Mobility Institute
Join this Shoptalk session to discuss relevant and timely issues and solutions related to our frontline employees across the industry. Join your peers to discuss what’s working in your operations, your challenges, and how we can build effective frontline resources to serve our teams. Location: |
Location: |
2021120112:0013:30 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
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When to Call the Lawyers: Issue Spotting and Risk Management for Parking Professionals
Presented by: Erin McLaughlin and Jason Wrona; Buchanan, Ingersoll & Rooney, PC
Join Erin McLaughlin and Jason Wrona, attorneys to the parking industry, in a lighthearted analysis of real world parking industry scenarios where legal pitfalls lurk around each corner. They will discuss when attorneys should be engaged, how they assess risk, and the counsel they would provide their clients. Erin and Jason look forward to enhancing your ability to analyze risk as a parking professional and work more effectively and efficiently with your counsel. Location: |
Location: |
2021120208:0009:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
|
The College Parking Playoff!
Presented by: Brett Wood, CAPP, Wood Solutions Group; JC Porter, CAPP, Arizona State University Parking & Transportation; Samuel Patterson, University of Mississippi; and Gabe Mendez, CAPP, University of Wisconsin
In honor of the unique IPMI Conference occurring around the same time as the college football playoff, we will hold a College Parking Playoff: Three universities vying for the title of best college parking program. The competition will include comparisons of parking and transportation offerings, customer service, and adaptation to changing times. The audience will be invited to participate and vote on the results with the winner being crowned in Tampa (actual trophy included)! Location: |
Location: |
2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
|
The College Parking Playoff!
Presented by: Brett Wood, CAPP, Wood Solutions Group; JC Porter, CAPP, Arizona State University Parking & Transportation; Samuel Patterson, University of Mississippi; and Gabe Mendez, CAPP, University of Wisconsin
In honor of the unique IPMI Conference occurring around the same time as the college football playoff, we will hold a College Parking Playoff: Three universities vying for the title of best college parking program. The competition will include comparisons of parking and transportation offerings, customer service, and adaptation to changing times. The audience will be invited to participate and vote on the results with the winner being crowned in Tampa (actual trophy included)! Location: |
Location: |
2021120210:0011:00 000 | THU, DEC 2 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
11:00 AM - 12:00 PM EST
|
Location: |
Location: |
2021113011:0012:00 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
11:00 AM - 12:00 PM EST
|
Location: |
Location: |
2021120111:0012:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
11:00 AM - 12:00 PM EST
|
Location: |
Location: |
2021120211:0012:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
10:00 AM - 11:00 AM EST
|
Not Your Grandfather’s Parking Garage: How New Vehicle Technologies Are Changing Parking Design
Presented by: Matt Jobin, Rich & Associates, and Kevin Bopp, Park Rite Inc
Technological breakthroughs are transforming the vehicles that use parking facilities. Self-parking and self-driving vehicles, new types of electric vehicles, and other breakthroughs are affecting parking design. In this presentation Matt Jobin and Kevin Bopp will demonstrate how vehicle technology breakthroughs are impacting parking design and what owners should be most concerned with when designing structures that will need to be able to accommodate these technologies, as well new technologies in the future. Location: |
Location: |
2021120110:0011:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
4:00 PM - 5:00 PM EST
|
Not Your Grandfather’s Parking Garage: How New Vehicle Technologies Are Changing Parking Design
Presented by: Matt Jobin, Rich & Associates, and Kevin Bopp, Park Rite Inc
Technological breakthroughs are transforming the vehicles that use parking facilities. Self-parking and self-driving vehicles, new types of electric vehicles, and other breakthroughs are affecting parking design. In this presentation Matt Jobin and Kevin Bopp will demonstrate how vehicle technology breakthroughs are impacting parking design and what owners should be most concerned with when designing structures that will need to be able to accommodate these technologies, as well new technologies in the future. Location: |
Location: |
2021120216:0017:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
12:00 PM - 1:30 PM EST
|
Shoptalk: Making Parking More Accessible for Everyone: Equity Matters Now More than Ever
Moderated by: Tiffany Peebles, Parking Authority of River City, Ky.
Accessibility at the curb isn’t limited to ADA guidelines, placards, and accessible spaces and meters. Join industry professionals from every market segment to share best practices, programming, and challenges on these and broader industry issues. From providing connections to mass transit and micro-transit to creating equitable access to transportation resources for all populations and communities, bring your questions and insights on how to build a more accessible transportation system to serve our communities. Location: |
Location: |
2021120112:0013:30 000 | WED, DEC 1 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
|
Shoptalk: Airport Operations
Sponsored by: SP+ Location: |
Location: |
2021113015:0016:30 000 | TUE, NOV 30 | |||
| Tuesday, Nov 30, 2021 |
Tuesday, Nov 30, 2021
3:00 PM - 4:30 PM EST
|
Shoptalk: Taming the (Parking) Beast: Event Management Best Practices
Moderated by: Josh Cantor, CAPP George Mason University
From concerts to parades to game day and everything in between, parking and transportation operations for event management continue to evolve. Talk about everything from digital solutions and reservation systems to staffing and workforce coordination—join industry professionals for a discussion of event management best practices, challenges, and future improvements. Location: |
Location: |
2021113015:0016:30 000 | TUE, NOV 30 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
|
Getting Your Balance Back: Intentional Design to Boost Inclusion and Better Manage the Transient Journey
Presented by: Marcia Alvarado,PE, WGI
As you navigate the world, do you ever feel yourself disoriented or walking awkwardly through our buildings and structures? The quality of design has a strong presence on the quality of human lives. How we design, plan, and manage our transient journeys can enhance or restrict a sense of belonging. This session will cover design awareness of the community experience, user engagement, and accountability of accessibility diversity by ownership. Location: |
Location: |
2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
10:00 AM - 11:00 AM EST
|
Getting Your Balance Back: Intentional Design to Boost Inclusion and Better Manage the Transient Journey
Presented by: Marcia Alvarado,PE, WGI
As you navigate the world, do you ever feel yourself disoriented or walking awkwardly through our buildings and structures? The quality of design has a strong presence on the quality of human lives. How we design, plan, and manage our transient journeys can enhance or restrict a sense of belonging. This session will cover design awareness of the community experience, user engagement, and accountability of accessibility diversity by ownership. Location: |
Location: |
2021120210:0011:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
4:00 PM - 5:00 PM EST
|
Protecting Your Most Precious Asset: Your People
Presented by: Tiffany Peebles, Parking Authority of River City, Ky.
Today's climate with COVID, civil unrest, and uncertainty in the workplace has caused our people to be anxious and annoyed. It is more vital than ever to help members of your team know their individual worth and help them continue to excel to their best potential, even in uncertain times. Protecting their minds and sometimes their jobs can make a difference that positively affects your bottom line. Location: |
Location: |
2021120116:0017:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
2:00 PM - 3:00 PM EST
|
Protecting Your Most Precious Asset: Your People
Presented by: Tiffany Peebles, Parking Authority of River City, Ky.
Today's climate with COVID, civil unrest, and uncertainty in the workplace has caused our people to be anxious and annoyed. It is more vital than ever to help members of your team know their individual worth and help them continue to excel to their best potential, even in uncertain times. Protecting their minds and sometimes their jobs can make a difference that positively affects your bottom line. Location: |
Location: |
2021120214:0015:00 000 | THU, DEC 2 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
8:00 AM - 9:00 AM EST
|
Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience
Presented by: Michael Drow, CAPP, T2 Systems, Inc.
Explore the state of the parking, transportation, and mobility industry’s efforts to create a seamless, frictionless, and contactless experience for customers and operators. This session will define the concept of frictionless parking and multiple levels of integration, and examine case studies and applications for both on and off-street operations. Dive into the advantages and disadvantages of systems as well as current (and potential future) technologies and strategies to achieve more streamlined operations. Location: |
Location: |
2021120108:0009:00 000 | WED, DEC 1 | |||
| Wednesday, Dec 01, 2021 |
Wednesday, Dec 01, 2021
2:00 PM - 3:00 PM EST
|
When Enough is Enough: Setting Professional Boundaries with Angry Customers
Presented by: Cindy Campbell, International Parking & Mobility Institute
There are customers who believe our organization’s policies and practices are unreasonable. This can make our task to assist and inform them far more challenging. Customers can become aggressive and verbally abusive if they perceive an injustice. How should we react when a customer responds with personal attacks and aggression? This session will address strategies to help you effectively manage these unacceptable customer interactions while maintaining professional dignity. Location: |
Location: |
2021120114:0015:00 000 | WED, DEC 1 | |||
| Thursday, Dec 02, 2021 |
Thursday, Dec 02, 2021
8:00 AM - 9:00 AM EST
|
Flexing and Growing: How Healthcare Parking has Changed After Challenges and What’s On the Horizon
Presented by: Robert Chapman and Lora Pfeffer, Premier Parking
Healthcare parking has evolved greatly the last several years to not only provide parking operations, but incorporate greeters, patient monitors, and concierge services. Healthcare parking has been greatly affected by changes in the healthcare industry, starting with the Affordable Care Act, health crises including Ebola and H1N1, and most recently the COVID pandemic. The effects will last for years—learn about what’s happened to date and changes to be made going forward. Location: |
Location: |
2021120208:0009:00 000 | THU, DEC 2 |
